How can I track my order?

To track your order, login to your account and select ‘My Orders’. This will let you know the status of your order and all relevant tracking details. If you do not have an account, you will receive an email upon dispatch of your order containing the tracking details.

What shipping options do you provide?

To qualify for free standard shipping to anywhere in Australia, you must spend $150 or more in a single transaction*

Free freight offers for purchases over $150.00 is calculated on the cost of the goods only i.e. postage charges do not make up part of the $150.00.

Free freight offer is not applicable to Express Post or International deliveries.

Please note some product categories such as memorabilia, large/bulky items orders deliveries may incur additional charges.

Please note that each individual country has different customs and duty charges, it will be the responsibility of the receiver to pay for these.  Goods will not be released by the carrier until the charges have been paid in full.  It would be prudent to check with local authorities to ascertain the charges, or Google Duty Tax calculator for a particular country.   Deliveries of large/bulky orders may incur additional charges.

Can I pick up my order?

No, currently there are no pick-up facilities available.

What happens if I am not home to receive my order?

If you miss your delivery, our courier partners will leave a card explaining how you can pick up your order or arrange a redelivery. Please use the details on the card to make the appropriate arrangements. In the majority of cases your order will be taken to the nearest post office. We recommend consulting the tracking updates for your order as this will give you a good indication of where your parcel is. 

Will I need to pay customs fees?

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the receiver to pay these charges. Parcels may not be released by the relevant local authority until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing your order.

My order has been lost. Can you help?