Yes! Please be aware that international orders will take longer to ship and incur a higher shipping fee.

No, unfortunately we cannot make any changes or add items to an order once it has been completed online. Our order processing is both speedy and automated which means we cannot alter an order. 

We cannot guarantee that we will be able to cancel an order once you have completed it online. Please contact if you wish to cancel your order.  If your order has not been dispatched, we shall gladly cancel and refund your order.

If your order has been dispatched you will be responsible for expense of its return, and all items must be returned in the same condition as when they were sent, in the original packaging, labels intact and the item unused and unworn. Upon receipt of the returned items, we shall refund your order. We reserve the right to refuse items which are not returned in a good condition and we will not refund any item that has been damaged, worn, washed or had the labels removed.
 

If your promo code is not working, double check the code is correct and that you are clicking ‘apply’. Try to copy & paste the code into the appropriate box instead of typing it in as this will eliminate any typos. Please also consult the Terms & Conditions of the promotion to ensure it is still running and is applicable to your purchase. Ensure to apply the promo code correctly prior to purchase, as once you have placed your order, we will be unable to then add a promo code discount. If you are still unsuccessful, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form.

If your e-Gift card code is not working, double check the code is correct and that you are clicking ‘apply’. Try to copy & paste the code into the appropriate box instead of typing it in as this will eliminate any typos. Please also check the expiry date of the e-gift card to ensure it is still valid. Ensure to apply the Gift Card code correctly prior to purchase, as once you have placed your order, we are unable to then add a Gift Card. If you are still unsuccessful, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form.

You will receive an automated confirmation email within 15 minutes of making your purchase to the email address attached to your order. If you did not receive the email, please check your junk/spam folder. If you still have not received the email, there is a chance the email address was entered incorrectly. In this case, please seek assistance through our Customer Service team on customerservice@nrlshop.com or send us a message via the contact us form.

We accept payment via Visa, Mastercard, PayPal, Afterpay and NRLSHOP Gift Vouchers. You must comply with the applicable T&Cs of these providers.

If you have received an error message either before or after purchasing, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form.

If you have two identical charges from us for the one order, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form.

No, unfortunately we cannot place an item on hold or layby, however we do offer Afterpay as a payment option.

Yes, all of our prices are charged in Australian Dollars.

Yes, all of our prices include GST.

No, at this stage we do not price match other retailers.

Once a promotion has finished, unfortunately we are unable to reactivate this offer. Become a member to gain exclusive first hand access to sales so you never miss out again!

To track your order, login to your account and select ‘My Orders’. This will let you know the status of your order and all relevant tracking details. If you do not have an account, you will receive an email upon dispatch of your order containing the tracking details.

To qualify for free shipping to anywhere in Australia, you must spend $100 or more in a single transaction*

Where applicable, freight will be charged at the following rates and will be added to your shopping cart at the time of checkout.

Australia wide
Order value up to $99.99 – Standard Delivery & Fixed Freight fee of $8.25
Order value over $100.00 – Standard Delivery & Freight Free
Australia Express Post Flat Fee $25.00 and International Standard Shipping - DHL Flat Fee $45.00

Free freight offers for purchases over $100.00 is calculated on the cost of the goods only i.e. postage charges do not make up part of the $100.00.

Free freight offer is not applicable to Express Post or International deliveries.

Please note some product categories such as memorabilia, large/bulky items orders deliveries may incur additional charges.  We will contact you in such an event to discuss increased shipping costs.

Please note that each individual country has different customs and duty charges, it will be the responsibility of the receiver to pay for these.  Goods will not be released by the carrier until the charges have been paid in full.  It would be prudent to check with local authorities to ascertain the charges, or Google Duty Tax calculator for a particular country.   Deliveries of large/bulky orders may incur additional charges.   We will contact you in such an event to discuss increased shipping costs.

Occasionally, customer's orders may need to be sourced and supplied by various shipping partners. If this is the case, your order may arrive at different times by multiple courier companies in multiple packages. Any costs associated with multiple deliveries will not be passed onto the customer.
 

No, currently there are no pick-up facilities available.

If you miss your delivery, our courier partners will leave a card explaining how you can pick up your order or arrange a redelivery. Please use the details on the card to make the appropriate arrangements. In the majority of cases your order will be taken to the nearest post office. We recommend consulting the tracking updates for your order as this will give you a good indication of where your parcel is. 

Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the receiver to pay these charges. Parcels may not be released by the relevant local authority until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing your order.

Yes, all our orders are fully insured at no extra charge. We will gladly seek to replace lost orders, once we have received official confirmation from our courier partners that your order has been misplaced. If you require further assistance with a lost order, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form

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Currently our Gift Cards are electronic “e-Gift Cards” only. This means they are emailed to the specified recipient email address, no physical card will be sent.

To use a Gift Card, simply enter the Gift Card code during the checkout process. Please ensure to apply the Gift Card number correctly prior to purchase, as once you have placed your order we are unable to then add a Gift Card. 

Gift Vouchers should be treated like cash.  Lost or stolen Gift Vouchers will not be replaced or refunded.  Gift Vouchers are not redeemable for cash and cannot be exchanged.   The Gift Voucher is partially redeemable and can be used over multiple purchases.  Gift Vouchers will automatically expire 3 years (36 months) from the issue date or until no amount remain on the gift voucher.  Any unused amount after the expiry of the voucher will not be available for use. The Gift Voucher can only be redeemed on the www.nrlshop.com website.

Gift Cards are valid for 36 months from the time of purchase.

Yes, E-Gift Cards are available for purchase online and can be redeemed through our online store only.

Yes, we do accept the exchange of garments for different sizes, providing they meet our rules of return.

If you are not satisfied with your purchase for any reason, please reach out to our Customer Service team for a returns form at customerservice@nrlshop.com. Items need to be returned within 14 days of the receipt of the order in the original packaging, tags attached, unused and unworn. We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges are not refundable.

Please choose your apparel and heat pressed personalisation carefully as no exchange will be offered on products that have had numbers/names pressed onto them unless they are faulty.

Your complete satisfaction is important to us; if you are not satisfied with your purchase for any reason, we will happily exchange or issue a credit note to the amount of the returned items, however you must contact us within fourteen days of the receipt of your order.

Please reach out to our Customer Service team for a returns form at customerservice@nrlshop.com and return the item(s) with receipt of the order in the original packaging, tags attached, unused and unworn. We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges are not refundable.

Please choose your apparel and heat pressed personalisation carefully as no exchange will be offered on products that have had numbers/names pressed onto them unless they are faulty.We are not required to provide a refund or replacement if you change your mind.  But you can choose a refund or exchange if an item has a major problem. This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• faulty goods
• is significantly different from the sample, image, or description
• does not do what we said it would, or what you asked for and cannot be easily fixed.
• if the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
• please keep your proof of purchase– e.g. your receipt

As time frames for returns may vary depending on your location, please allow up to 14 business days for us to confirm receiving your return. In the unlikely event that you have not heard from us within this time frame, please contact our Customer Service team via customerservice@nrlshop.com or send us a message via the contact us form

 

Refunds are not provided for change of mind. If you are not happy with your purchase, you are welcome to send it back for an exchange or store credit. Please refer to further details on our Terms & Conditions page.

If you are not satisfied with your purchase for any reason, please reach out to our Customer Service team for a returns form at customerservice@nrlshop.com.

Items need to be returned within 14 days of the receipt of the order in the original packaging, tags attached, unused and unworn. Returns and exchanges must be mailed at your expense via registered post. We cannot accept any liability for goods lost in transit. Credit notes or exchanges will only be given on the item value; delivery charges are not refundable.

An additional delivery cost may be charged for exchanged items.

In the event that there is something wrong with your order, we will happily rectify this for you as quickly as possible. Please contact our Customer Service Team and be sure to include any photographic evidence of damage/faults as this may speed up the process.

If the size you require to exchange your garment for is not available, you can apply for an exchange to the same dollar value or a store credit. Store credit can be used up to 3 years from issue. No refunds will be provided if the size is not available.

No, we do not have the facilities to accommodate customer drop-offs or on-site exchanges.

No, we cannot ensure that your exchange item is posted back to you in your own post bag. As our warehouse system is fully automated, we are unable to intercept the exchange prior to dispatch. Please do not include any express/regular postage bags with your return, as we will not be able to use these or send them back.

Yes, except in extremely rare circumstances where we have encountered an unforeseen issue beyond our control. If such a rare circumstance should occur, we will contact you as soon as practicable to discuss your options (which could include waiting for the next available shipment, canceling the order, etc).
 

Pre-order allows customers to pre-purchase items before they are released to the public. An upfront payment is required to ensure stock is secured.

Pre-order release dates we list on our site are based on information we receive from our vendors and could be subject to change.  If the scheduled release date of an item that you have pre-ordered changes, or if the release is canceled all together, we will notify you via the email address on file.

Our standard Return Policy applies, please refer to https://www.nrlshop.com/terms-and-conditions.html

Your entire order will be sent when all pre-order products are available. Unfortunately, we cannot split orders once placed. Place separate orders if you need to ship in stock products first.
 

Provided your order has not been sent to the warehouse you can change the information on your pre-order by contacting Customer Service at customerservice@nrlshop.com